UniFi Talk – Use UniFi Talk devices

This article describes how to use your UniFi Talk devices once they’re set up and configured in the Talk application. For more information on how to set up and configure your devices, please refer to these articles on adopting devices and using the Talk application.

For optimal performance, make sure you’re using the latest firmware for your devices and the latest UniFi Talk application version.

• Configure voicemail
• Forward an incoming call
• Start a parallel call
• Transfer an active call
• Start a conference call
• Manage your status
• Troubleshooting

Configure voicemail

To configure voicemail on the Touch and Touch Max phone:

1. From the Keypad, dial *86 or long-press 1 to access voicemail configuration.
2. Follow the audio prompts to complete voicemail configuration.

Note: Visual voicemail configuration is coming soon.

To configure voicemail on the Flex phone:

1. Press the MESSAGE button to access voicemail configuration.
2. Follow the audio prompts to complete voicemail configuration.

Forward an incoming call

To forward an incoming call on the Touch and Touch Max phone:

1. From the incoming call screen, press the blue Forward button to view your contact list.
2. Select a contact to forward the incoming call.

Start a parallel call

To start a parallel call (i.e., start a new call while one or more calls are already ongoing) on the Touch and Touch Max phone:

1. From the active call screen, press the Add / Transfer button.
2. There are two options for starting a parallel call:
   1. From the Contacts tab of the Add / Transfer screen, select a contact from your contact list.
   2. From the Keypad tab of the Add / Transfer screen, dial a number and press the green button at the bottom of the screen.
3. Press the Call button to start a parallel call. The current active call will be placed on hold.
4. When two or more calls are active in parallel, swipe left or right to navigate between active calls.

Transfer an active call

To transfer an active call on the Touch or Touch Max  phone:

1. From the active call screen, press the Add / Transfer button.
2. There are two options for transferring an active call:
   1. From the Contacts tab of the Add / Transfer screen, select a contact from your contact list.
   2. From the Keypad tab of the Add / Transfer screen, dial a number and press the green button at the bottom of the screen.
3. You will have the option to press Transfer or Warm Transfer.
   1. If you press the Transfer button, this will utilize a cold (blind) transfer. The active call will immediately be transferred and will ring the destination phone once you press the Transfer button.
   2. If you select the Warm Transfer option, the original caller is placed on hold while the transfer destination is dialed. The transfer destination has to pick up, at which point you have to again press the blue transfer button to complete the transfer.

To transfer an active call on the Flex phone:

1. While the call is active, press the TRANSFER button.
2. From here, you can either transfer to a specific number or a contact.
   1. To transfer to a specific number, enter the number you’d like to transfer the call to and press the DIAL soft key.
   2. To transfer to a contact, press the CONTACT soft key to load your contact list. Navigate the contact list using the up/down keys and dial the desired contact by pressing the DIAL soft key or the OK button.
3. You’re now calling the transfer destination. Once the transfer destination answers the call, press the TRANSFER button again to connect the original caller with the transfer destination.

Note: The Flex phone utilizes a warm (attended) transfer. The original caller will be placed on hold while a second call is established with the transfer destination. Once the second call is connected, the transfer can be completed to connect the original caller with the transfer destination.

Start a conference call

To start a conference call on the Touch and Touch Max phone:

1. From the active call screen, press the Add / Transfer button.
2. There are two options for adding additional parties to a conference call:
   1. From the Contacts tab of the Add / Transfer screen, select a contact and press the Add to Call button.
   2. From the Keypad tab of the Add / Transfer screen, dial the additional party’s number, press the green button at the bottom of the screen, and select the Add to Call option.

To start a three-way conference call on the Flex phone:

1. While the call is active, press the CONF soft key.
2. From here, you can either start a call with a specific number or a contact.
   1. To call a specific number, enter the number you’d like to transfer the call to and press the DIAL soft key.
   2. To call a contact, press the CONTACT soft key to load your contact list. Navigate the contact list using the up/down keys and dial the desired contact by pressing the DIAL soft key or the OK button.
3. You’re now calling the third party. Once the third party answers the call, press the CONF soft key again to start a conference call.

Manage your status

To manage your status on the Touch and Touch Max phone:

1. Press the App Selector button, located below the phone’s touchscreen to the left of the Ubiquiti logo.
2. Select Settings and click on My Status.
3. From here, you can select between three status settings:
   1. Create a DND Allow List to allow specific numbers to ring your device when your status is set to Do Not Disturb.
   2. Specify a redirect number using the Change Redirect Number button on the My Status page.
   1. Available: Incoming calls will ring your device.
   2. Do Not Disturb (DND): Incoming calls will be sent to voicemail.
   3. Redirect: Incoming calls will be forwarded to the specified redirect number.

To manage your status on the Flex phone:

1. Do Not Disturb (DND): Incoming calls will be sent to voicemail.
   1. Press the DND soft key to place your device in Do Not Disturb mode. Incoming calls will go to voicemail. When DND is enabled you will see the word DND with a symbol in the top-left corner of the screen.
   2. Press the DND soft key again to disable Do Not Disturb mode.
2. Redirect: Incoming calls will be forwarded to the specified redirect number.
   1. Press the MENU soft key, then select 2. SETTINGS.
   2. Use the up/down keys to navigate the settings menu and select 5. CALL FORWARD.
   3. Press the YES soft key to set a redirect status.

On the CALL FORWARD NUMBER screen, press the EDIT soft key, enter your redirect number with the keypad, and press the CONFIRM soft key.

Troubleshooting

My Talk device is showing a Connection Error screen

This error means that your Talk device cannot communicate with the Talk application.

To troubleshoot a Connection Error state:

1. Ensure that the Talk application is running. To check on Talk’s status, open unifi.ui.com, select your UniFi OS Console, go to Settings > Updates, and locate the Talk application tile. If Talk is stopped, click on the three dots menu in the Talk application tile and select Start.
2. Restart the Talk application. See this section for instructions on how to restart Talk.
3. Restart your UniFi OS Console by going to its Settings > Advanced and clicking Restart Console under the Console Controls header.
   If you’re still encountering this issue after the troubleshooting steps above, please contact Ubiquiti Support.
   
   Source :
   https://help.ui.com/hc/en-us/articles/4409791920791-UniFi-Talk-Use-UniFi-Talk-devices